Terms of service
LEGAL NOTICE
1.1 These General Terms and Conditions of sale apply to all sales contracts entered into between Taqdeer and the customer, identified as a consumer under the applicable consumer legislation.
1.2 The Customer must read carefully and is deemed to accept these General Terms and Conditions when adding a product to their basket. By accepting the General Terms and Conditions, the Customer undertakes to comply with their provisions. If the Customer does not accept the General Terms and Conditions, they may not purchase “Taqdeer” branded products. Therefore, the Customer is invited to print and save a copy of the General Terms and Conditions for future reference.
1.5 The General Terms and Conditions do not govern the provision of services or the sale of products by parties other than Taqdeer, even if they are present on the Website through links, banners or other hypertext links.
1.6 Taqdeer can always be contacted at enquiries.tadqeer@outlook.com and on +44 7415192353.
1.7 Purchasing Products through the Website is strictly reserved for persons who:
(i) have legal capacity and have reached the legal age in their country of residence; and
(ii) purchase the Products for personal use and not for purposes related to commercial, business or professional activities.
1.8 Taqdeer will not accept and/or process orders from channels other than the Website or from persons who do not meet the requirements set out in the above paragraph.
2.1 The sending of a purchase order by the Customer constitutes acceptance of the offer to the public made by Taqdeer through the Website, and, therefore, receipt of the Order by the Company constitutes the conclusion of a binding sales contract with respect to the Products selected by the Customer, which shall be entirely governed by the General Terms and Conditions in force at the time of its conclusion.
2.2 Before confirming and sending the Order, the Customer must therefore check the summary to ensure that the Products selected and all data provided are correct.
2.3 Once the Order has been received, Taqdeer sends the Customer an e-mail confirming receipt of the Order, containing the number and details of the Order made.
2.4 Subsequently, Taqdeer will confirm to the Customer that the Order is being shipped, with different timing depending on the type of shipment that the Customer has selected.
2.5 The Customer must keep the order number on the Order Confirmation to access the after-sales assistance service and for any other communications with the Company.
3.1 To purchase a Product through the Website, the Customer may create and/or access their account through the reserved area on the Website or place the Order as a guest without creating an account. If the Customer makes a “guest” purchase, the Customer must correctly fill in the fields of the relevant form on the Website, entering all the data required therein (e.g. first name, last name, billing and delivery address, e-mail address and telephone number) necessary to perform the Agreement.
4.1 The description and essential characteristics of the Products, including details and composition, fit, colours and sizes (where applicable) are presented on the Website within each product sheet together with one or more photographic images in digital format. Although Taqdeer takes measures to ensure that the photographs shown on the Website are faithful reproductions of the original products, the images and colours of the Products offered for sale on the Website may not be perfectly representative of their real characteristics due to the browser and/or devices used to access the Website. Taqdeer is not, therefore, liable for any inconsistency of the graphic representations of the Products shown on the Website if due to the above technical reasons.
4.2 Without prejudice to Orders already sent and/or Agreements already entered into, Taqdeer reserves the right to remove any Product from the Website at any time, for commercial reasons relating to the seasonality of the products.
4.3 To send an Order, the Customer selects the Products they are interested in on the Website and places them in the virtual shopping cart.
4.5 Before completing the purchase, the Customer must check that the contents of the shopping cart are correct and enter any promotional code in the appropriate section. The promotional code, if valid, will be immediately applied to the amount displayed in the shopping cart. The Customer will then be asked to select the payment method, indicate the billing address, select the chosen shipping method and specify the shipping address if different from the billing address.
4.6 By placing the Order - after accepting the General Terms and Conditions - and clicking on “pay now”, the Customer expressly acknowledges and accepts the payment obligation. Therefore, after placing the Order, the price of the Product will be charged to the Customer through the payment method selected by the Customer.
5.1 Taqdeer reserves the right to change the Price at any time, without prejudice to Orders already placed and Agreements already entered into.
5.2 The payment service is operated by a third-party payment provider (different depending on the payment method that the Customer has selected). During the payment procedure, an additional payment authentication may be requested by the card issuer or banking institution (inter alia “Verified by Visa”, “MasterCard Secure Code”). Under no circumstances can Taqdeer be held liable for payment errors through the third-party payment service occurring due to lack of connection or for direct and/or indirect damages that the Customer may suffer for any reason or cause as a result and as a consequence of suspensions or interruptions in the operation of the bank’s website (including any cyberattacks).
5.3 Taqdeer will perform, through the third-party payment service provider, a standard pre-authorisation on the payment method the Customer has selected. If, for any reason (for example, relating to inadequate/insufficient payment details provided by the Customer), it is not possible to charge the Price, the purchase process will be automatically cancelled, and the Order will not be sent to Taqdeer. Due to the failure to enter into the Agreement, Taqdeer will have no delivery obligation towards the Customer, nor may the Customer claim payment of any indemnity and/or compensation for damages.
6.1 The purchased Products are delivered to the Customer by shipment to the delivery address indicated by the Customer in the Order.
6.2 Shipping costs and times depend on the type of shipment selected by the Customer during the purchase process and indicated in the Order. The types of shipping available vary from area to area. Specifically, in certain areas the Customer may choose between standard and express shipping (where available), as better described on the Website on the shopping cart checkout page.
6.3 Upon delivery of the Products by the courier, the Customer (or a representative or other person indicated by the Customer) must verify: (i) that the recipient’s details on the delivery receipt are correct; and (ii) the integrity of the packaging and seals.
6.4 Any damage to the packaging, seals that have been altered in any way and/or discrepancies with respect to the recipient’s references or documentation must be immediately indicated in writing on the courier’s delivery receipt (signature subject to inspection).
6.5 It is understood between the Parties that orders consisting of several Products may be delivered in several shipments.
7.1 Ownership of the Products is only transferred to the Customer upon payment of the Price and shipping costs, while the risk of loss of or damage to the Products remains with Taqdeer or the courier until the Products have been delivered.
7.2 Taqdeer shall not be held liable for any loss, damage, delay, or deterioration of products occurring after the goods have been handed over to the designated shipping provider. All risk and responsibility for the product during transit shall transfer to the shipping provider upon dispatch. Any claims arising from loss or damage in transit shall be directed solely to the shipping provider in accordance with their applicable policies and procedures.
8.1 Taqdeer will not be liable for any failure or delay in the performance of any of its obligations under the Agreement and/or these General Terms and Conditions caused by events beyond its reasonable control, such as strikes, lockouts or other industrial action, civil insurrection, invasion, terrorist attacks (including threatened), wars (whether declared or not) or threat of war, fires, explosions, storms, floods, earthquakes, subsidence, epidemics, pandemics or other natural catastrophes, impossibility to use railways, maritime transport, aircraft, motor transport or other public or private means of transport, impossibility to use public or private telecommunications networks, acts, decrees, rules, regulations or limitations imposed by governments and/or public authorities (“Force Majeure”).
9.1 In the event of Force Majeure, performance by Taqdeer may be suspended for the entire duration of the Force Majeure event. Taqdeer shall inform the Customer of the occurrence of a Force Majeure event without undue delay and in any event within 7 (seven) days from its occurrence. This is without prejudice to the Customer’s right of withdrawal pursuant to Article 11.
10.1 The Customer does not acquire any rights to Taqdeer’s intellectual property rights by reason of and under the Agreement and/or these General Terms and Conditions. Total or partial reproduction, modification, alteration or any other use of Taqdeer’s intellectual property rights without Taqdeer’s prior written consent is strictly prohibited.
11.1 The Customer’s personal data collected by Taqdeer in the course of conclusion or performance of the Agreement will only be processed in accordance with Taqdeer’s privacy policy.
11.2 In accordance with the Privacy Policy, the Customer’s personal data (including those contained in correspondence with the Company by e-mail or by other instant messaging channels) are processed by Taqdeer for the period of time strictly necessary to achieve the purposes for which they were collected and stored for the entire duration of the contractual relationship and, upon its termination, for the period of time allowed by the rules on statute of limitations.
12.1 These General Terms and Conditions and the individual Agreements are governed by and must be construed in accordance with the laws of United Kingdom.